Return Policy

Return Policy

What can be returned
  • All products are returnable if the product is in the same condition as when purchased.  This includes the product packaging
    and original price tags.
  • The product’s packing material must be in same condition as when received.
  • Products must not be used.
  • Product must be returned along with all accessories.
  • Serial number must be on product, product without serial number will not acceptable.
  • Product need to be returned within 15 days after purchases.
Procedure to return your product
  • Contact us via email or phone, our contact details is ().  We will guide you about process for the same.
  • After obtaining a RETURN AUTHORIZATION product can be returned to our head office :


CATA ELECTRODOMESTICOS INDIA(P) LTD
B-15, Freedom Fighter Enclave,
IGNOU Road, New Delhi – 110068

Shipping for returns
  • Customer is responsible for shipping charges for return of products.
  • Customer is responsible about damaged due to returning transit, it is advised that the return packets should be strongly
    packaged.
  • If any product which is delivered is not same as per order or in damaged condition then the same will be replaced by us
    without any charge. (In condition of damaged product it is your responsibility to contact us immediately.)
Credit for returns
  • Your credit will be refunded once the item is inspected.